These Terms of Service (“Terms”) govern your use of the Tomo Miru website, products, content and services.
By accessing or using this website, making a purchase, or engaging with Tomo Miru, you agree to these Terms.
About Tomo Miru
Tomo Miru is a lifestyle and creative brand sharing content, curated products, self-care ideas, travel discoveries and creative collaborations.
Products, services and content available through this website may change from time to time.
Products & Orders
We aim to describe and photograph our products as accurately as possible. However, colours, textures, shapes and appearance may vary slightly depending on lighting, screen settings and the natural characteristics of each item.
This is especially true for natural products such as crystals, where each piece may have unique variations in colour, shape, pattern, size and texture.
All orders are subject to availability and confirmation.
We reserve the right to cancel or refuse an order if an item is unavailable, incorrectly priced, affected by a technical error, or if we are unable to fulfil the order for any other reasonable reason.
If payment has already been received for an order that we are unable to fulfil, the relevant amount will be refunded.
Pricing & Payment
Prices are displayed in the currency shown on the website.
Payment must be completed before an order is confirmed.
Any applicable shipping fees, taxes or other charges will be shown where relevant before checkout.
Prices, products and availability may change without prior notice.
Shipping
Shipping availability, delivery methods and estimated delivery times may vary depending on the product and destination.
Estimated delivery times are provided as a guide only and cannot always be guaranteed.
Tomo Miru is not responsible for delays caused by circumstances outside our reasonable control, including postal delays, customs processing, courier disruptions, weather or other external events.
Customers are responsible for providing accurate delivery information.
Returns, Exchanges & Refunds
Return, exchange and refund eligibility may vary depending on the type of product purchased.
Any return or refund policy displayed at the time of purchase will form part of these Terms.
Certain products may not be eligible for return or exchange where permitted by law, including personalised products, digital products, used items, hygiene-sensitive products or items sold as final sale.
Please contact Tomo Miru if you experience a problem with your order.
Digital Products
Digital products, downloads or other digital content may be provided immediately or through instructions sent after purchase.
Unless otherwise stated or required by applicable law, digital products may not be refundable once access or delivery has been provided.
Digital products are for personal use only unless commercial usage rights are expressly stated.
You may not resell, redistribute, reproduce or share paid digital products without permission.
Creative Collaborations & Services
Tomo Miru may offer brand collaborations, content creation, aromatherapy-related experiences, creative projects, workshops and other services.
The scope, timeline, fees, deliverables and usage rights for each collaboration or service will be agreed separately before work begins.
Requests outside the agreed scope may require additional discussion, fees or revised timelines.
Unless otherwise agreed, no collaboration or project is confirmed until both parties have agreed to the relevant terms.
Content & Intellectual Property
Unless otherwise stated, all original content on this website, including photography, videos, writing, graphics, illustrations, branding, logos, design elements and other creative material, belongs to Tomo Miru or is used with permission.
You may view and share website links for personal, non-commercial purposes.
You may not copy, reproduce, republish, distribute, modify, sell or commercially use Tomo Miru content without prior written permission.
For collaborations or commissioned work, ownership and usage rights may be agreed separately.
User Content
If you voluntarily submit content to Tomo Miru, including reviews, photographs, messages, testimonials or other material, you confirm that you have the right to share that content.
Where you give permission for Tomo Miru to repost or feature your content, you grant Tomo Miru permission to use that content for the agreed purpose.
We will not intentionally claim ownership of content that belongs to you.
Wellness, Aromatherapy & Crystal Information
Any information relating to self-care, aromatherapy, essential oils, crystals, spirituality, wellness or lifestyle is provided for general informational, educational and inspirational purposes only.
Such information is not intended to diagnose, treat, cure or prevent any medical or psychological condition and should not replace advice from a qualified healthcare or other professional.
Individual experiences and results may vary.
Where essential oils or aromatherapy products are involved, users should follow appropriate usage instructions and consider individual sensitivities, allergies, medical conditions, pregnancy, medications, pets and other relevant circumstances before use.
Third-Party Services
This website may contain links to, or use services provided by, third parties.
These may include payment providers, ecommerce platforms, delivery providers, analytics services, social media platforms or other external websites and tools.
Tomo Miru is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
Website Availability
We aim to keep the website accurate, secure and available.
However, we cannot guarantee that the website will always operate without interruptions, errors, delays or technical issues.
We may update, modify, suspend or remove parts of the website from time to time.
Limitation of Liability
To the extent permitted by applicable law, Tomo Miru will not be liable for indirect, incidental, special or consequential losses arising from your use of this website, its content, products or services.
Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited.
Privacy
Your use of this website is also subject to our Privacy Policy.
Please review the Privacy Policy for information about how personal information may be collected, used and protected.
Governing Law
These Terms are governed by the laws of Hong Kong.
Any disputes arising from or relating to these Terms will be subject to the jurisdiction of the courts of Hong Kong, unless otherwise required by applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services or legal requirements.
The latest version will be published on this page together with the updated date.
Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.
Contact
If you have any questions about these Terms, please contact us at: